Privacy policy

Last updated: 01/28/2026

This website and online store are operated by Ribera Handmade Ceramics (company number 14236549), (“we”, “us”, “our”). We provide handcrafted ceramic products and related services through this website (the “Services”).

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, make a purchase, or otherwise interact with us. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact information such as name, billing address, shipping address, email address, and phone number

  • Order and transaction information including products viewed or purchased, returns, exchanges, and payment status

  • Payment information, which is processed securely by third-party payment providers (we do not store full card details)

  • Account information if you choose to create an account

  • Customer communications, including emails or messages sent to us

  • Device and usage information such as IP address, browser type, and interactions with our website

How We Use Your Personal Information

We use your personal information to:

  • Process orders, payments, deliveries, returns, and refunds

  • Communicate with you regarding your orders or enquiries

  • Provide customer support

  • Improve our website, products, and services

  • Comply with legal and regulatory obligations

  • Detect and prevent fraud and ensure website security

Sharing of Personal Information

We may share personal information only where necessary and in compliance with applicable law, including with:

  • Shopify, which hosts our online store and provides e-commerce infrastructure

  • Payment providers, shipping carriers, and fulfilment partners

  • Professional service providers assisting with analytics, IT services, or customer support

All third parties process personal data in accordance with applicable data protection laws.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom or European Economic Area. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.

Your Rights (UK & EU Customers)

If you are located in the United Kingdom or European Economic Area, you have rights under data protection laws, including the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent where processing is based on consent

You may exercise these rights by contacting us using the details provided below.

Children’s Information

Our Services are not intended for children, and we do not knowingly collect personal data from individuals under the age of 18.

Data Security & Retention

We take reasonable technical and organisational measures to protect your personal information. We retain personal data only for as long as necessary to fulfil legal, contractual, and business purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, Our customer service is available Monday to Friday, from 9 AM–5 PM, If you have a problem, please contact us; we answer within 24 hours.

Phone: +44 73 67 832 265
Email: info@riberahandmadeceramics.com
Address: C/O Unit 4, Kinetica, 13 Ramsgate St, London E8 2FD, United Kingdom